Refund policy

At BEEŌNCE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Please read our Refund Policy carefully before requesting a return or refund.

Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 30 days of delivery.
  • Be unused and in its original condition.
  • Include all original accessories, manuals, and packaging.
  • Not show signs of damage caused by misuse or improper handling.

Items returned without their original packaging may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used personal care devices.
  • Opened skincare products or cosmetics.
  • Gift cards.
  • Clearance or final sale items.
  • Products damaged due to misuse or unauthorized modifications.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging.

Our team will review your request and provide a suitable resolution as quickly as possible.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Exchanges

We replace items only if they are defective, damaged upon arrival, or if you received the wrong product.

If you require an exchange, please contact our support team before returning your order.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was received.
  • The item arrived damaged.
  • The product has a verified manufacturing defect.

Shipping costs are non-refundable unless otherwise required by applicable law.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be canceled and must follow the standard return procedure.

Processing Time

Return requests are typically reviewed within 2–3 business days.

Approved refunds are generally processed within 5–10 business days, depending on your payment provider.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

BEEŌNCE Customer Support

Email: hidwsmp5321@outlook.com

Our support team aims to respond within 24–48 business hours.